crik7 Privacy Policy

1.1 Registration and Identity Information

When you create an account on crik7, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Valid Bangladeshi identity document (NID, passport, or driving licence)
• Current address and postal code

1.2 Financial Transaction Information

The following information is collected for our payment processing service:

• bKash, Nagad, or Rocket mobile wallet number
• Bank account details (where applicable)
• Transaction history, amounts, and dates
• Withdrawal and deposit records

1.3 Technical and Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and device model
• Login time, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Gaming history and betting activity

2.1 Providing and Operating Services

The information we collect is used for the following purposes:

• To complete account registration and identity verification
• To process transactions and ensure the security of financial transactions
• To manage gaming services and bonus offers
• To provide customer support and resolve complaints
• To improve platform performance and resolve technical issues

2.2 Ensuring Security and Compliance

We are committed to maintaining the integrity of our platform. Towards this goal:

• Fraudulent activity, money laundering, and other illegal activities are detected and prevented
• Users' ages are verified to ensure that only those aged 21 and above participate
• Responsible gaming policies are supported in their implementation
• Cybersecurity risks are monitored and addressed

2.3 Communication and Marketing

Subject to your prior consent, we may contact you for the following purposes:

• To send important account-related notices and updates
• To inform you about relevant promotional offers and bonuses
• To notify you of changes or updates to the service
• To personalise your gaming experience

You can opt out of marketing communications at any time by contacting our support team.

3.1 What Cookies Are and How We Use Them

Cookies are small text files stored on your device. crik7 uses the following types of cookies:

• Essential cookies: Essential for the basic functionality of the platform. Used to maintain login sessions and ensure security.
• Functional cookies: Help remember your preferences and settings, such as language selection.
• Analytics cookies: Used to understand how users interact with our platform.

3.2 Cookie Controls

You can control cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality. Contact our support team to learn more.

4.1 Service Provider Partners

crik7 works with trusted third-party partners to operate its services. These partners may include:

• Payment gateway providers (such as authorised processors for bKash, Nagad, and Rocket)
• Identity verification service providers
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft)
• Data analytics and technology service providers

These partners are given access only to the information necessary for providing their specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

In the following circumstances we may be legally required to disclose information:

• In compliance with a court order or valid legal process
• To comply with applicable laws or regulations
• At the request of government authorities in the interest of national security or public safety
• To meet reporting obligations related to anti-money laundering

4.3 Commitment Not to Sell Information

crik7 never sells, rents, or transfers your personal information to third parties for commercial purposes. The security of your personal information is our highest priority.

5.1 Technical Security Measures

crik7 uses internationally recognised security technology to protect your information:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by industry-standard SSL encryption.
• Data Encryption: Stored sensitive information (such as passwords and financial data) is kept in an encrypted state.
• Firewall Protection: Advanced firewalls and intrusion detection systems keep our network secure.
• Regular Security Testing: Potential vulnerabilities are identified and addressed through regular security audits and penetration testing.

5.2 Access Controls

Our staff's access to information is strictly controlled:

• Only authorised staff are permitted to access specific information
• All staff work under strict confidentiality agreements
• Access to information is logged and reviewed regularly

6.1 Retention Policy

We retain your information only for as long as necessary:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, information is retained for a defined period in accordance with applicable legal obligations and financial record-keeping requirements.
• Transaction records: Retained for the period required for legal and regulatory compliance.

After the defined period, information is securely deleted or anonymised.

8.1 Age Verification

crik7's services are for those aged 21 and above only. We verify age at the time of registration and do not knowingly collect or process the information of any minor.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

9.1 Updates and Notices

crik7 may update this privacy policy from time to time. In the event of any significant change:

• We will send a notice to your registered email before the change takes effect
• The date of the update will be noted on this page
• For significant changes, your renewed consent may be required

Continued use of the service after a change will be considered as your consent to the updated policy.